Shipping policy
<h1>Shipping Policy</h1>
<h2>Shipping Method</h2>
<p>All saunas ship via freight carrier directly from the manufacturer's warehouse. Smaller accessories may ship via standard parcel.</p>
<h2>Shipping Cost</h2>
<p>Shipping is free to the contiguous United States on every sauna. Alaska, Hawaii, and international destinations are quoted separately. Email us before ordering if you are outside the lower 48.</p>
<h2>Processing Time</h2>
<p>Orders are typically processed within 2 to 5 business days. You will receive a confirmation email when your order is placed and a second email when it ships, including a tracking number and an estimated delivery window.</p>
<h2>Transit Time</h2>
<p>Freight transit usually takes 7 to 14 business days after the unit leaves the warehouse. Some routes are faster; remote routes can take longer. The carrier will call you to schedule a delivery appointment.</p>
<h2>Curbside Delivery</h2>
<p>Standard freight delivery is curbside. The driver will lower the crate from the truck to the curb or driveway with a liftgate, but they will not bring it into your home or garage. We recommend having one or two helpers available on delivery day.</p>
<h2>Inspection on Delivery</h2>
<p>Before signing the delivery receipt, inspect the crate for visible damage. If you see damage, photograph it, note it on the delivery receipt, and contact us within 24 hours. Signing without noting damage can limit the freight claim.</p>
<h2>Missed Deliveries</h2>
<p>The freight carrier will attempt to schedule a delivery appointment with you. If you miss the appointment or the carrier cannot reach you, redelivery or storage fees may apply. We will pass through any fees the carrier charges.</p>
<h2>Address Changes</h2>
<p>Once a sauna has shipped, address changes are difficult and may incur a reconsignment fee from the carrier. Please confirm your shipping address carefully at checkout.</p>
<h2>Questions</h2>
<p>Email <a href="mailto:joseph@heatedretreat.com">joseph@heatedretreat.com</a>.</p>